Frequently Asked Questions

Premium Airport Lounge Membership & NEXUS/Global Entry Membership

Learn More About Our Memberships - FAQ

Q: I made a purchase for Global Travelers Club but haven't received anything yet. What should I do?

A: If you've completed a purchase with Global Travelers Club and haven't received a confirmation or membership details, we first recommend checking your email's spam or junk folder, as our communications can sometimes be redirected there. It's also a good idea to ensure that emails from support@globaltravelers.club are marked as safe in your email settings to prevent future messages from being missed.



Q: What are the features and benefits of the Global Travelers Club Premium Airport Lounge Membership?

A: Our Premium Airport Lounge Membership offers unparalleled luxury and convenience for travelers worldwide. With access to over 1500 premium airport lounges, members can enjoy plush seating, complimentary refreshments, free Wi-Fi, spa treatments, gaming zones, sleeping areas, and showers. Additionally, members benefit from dining discounts at over 750 airport restaurants, seamless airport transportation in over 900 destinations, and spa/wellness discounts at nearly 25 airports. Our memberships are available globally, welcoming residents from all countries.

Q: How much does the Premium Airport Lounge Membership cost, and what are the options?

A: We offer competitive pricing for our lounge memberships to ensure all travelers can enjoy our lounges. Our 3-year membership equates to approximately $5.50/month, and our 5-year membership offers even greater value at about $4.95/month. These memberships provide extensive access to luxury lounge experiences and additional travel benefits.


Q: Do I need to have NEXUS/Global Entry Membership to purchase a Premium Airport Lounge Membership?  

A: No, our Premium Airport Lounge Membership is available independently of NEXUS/Global Entry Membership. However, combining these services can significantly enhance your travel experience. By saving time with expedited customs clearance, you can enjoy extended relaxation in our premium lounges before your flight. It's an ideal pairing for the savvy traveler looking to maximize comfort and efficiency during their journeys.


Q: Are there any special requirements, such as a status credit card or specific flight tickets, to qualify for a Premium Airport Lounge Membership?  

A: Absolutely not! Our mission is to democratize access to luxury travel experiences. Therefore, we do not require any special status, credit cards, or specific flight tickets for you to enjoy our Premium Airport Lounge Membership. Our lounges are designed to be accessible to all travelers seeking a touch of luxury and comfort in their journeys, regardless of their travel class or frequency.


Q: Do I need to reside in Canada or the USA to obtain a Global Travelers Club Membership?

A: Our Premium Airport Lounge Membership knows no borders. Regardless of where you live, you can enjoy the benefits of our membership, which includes access to over 1500 lounges worldwide. We welcome members from every corner of the globe, offering you a slice of tranquility and luxury no matter where your travels take you.


Q: Where can I find your Premium Airport Lounges? 

A: With a network of over 1500 Premium Airport Lounges globally, you're never far from a peaceful escape from the hustle and bustle of airport life. Our lounges are strategically located in major airports around the world, ensuring that you can enjoy our amenities on almost any journey. For a detailed list of lounge locations, please visit our website or contact our customer service team, who would be delighted to assist you.


Q: Is a Premium Airport Lounge Membership expensive?

A: We believe in making luxury accessible. Our Premium Airport Lounge Membership is priced to offer exceptional value, especially with our long-term membership options. For instance, our 5-year membership plan provides access at a cost equivalent to just $4.95/month, offering significant savings over our annual rate. It's an investment in your travel comfort and convenience, designed to make every journey more enjoyable.


Q: Can I bring a guest to the Premium Airport Lounge with my membership? 

A: Yes, your Premium Airport Lounge Membership is guest-friendly. We understand that travel is often better with company, so we welcome you to bring a friend or family member along to share in the comfort and amenities of our lounges. It's a perfect way to start your journey together on a note of relaxation and luxury.


Q: Is there a usage limit for my Premium Airport Lounge Access?

A: Enjoy unlimited lounge access with your membership. We want you to feel free to relax in our lounges as often as you travel, without worrying about limits or restrictions. Whether you're a frequent flyer or an occasional traveler, your membership ensures a consistently luxurious experience at airports around the world.


Q: How quickly can I start using my Premium Airport Lounge Membership?

A: We prioritize a swift and seamless start to your membership. Typically, we aim to have everything set up and ready for you within 24-48 hours after receiving your completed application. This quick turnaround ensures that you can start enjoying the benefits of your membership almost immediately, making your next travel experience as enjoyable as possible.

Q: Are there any fees for using the airport lounge? 

A: While your membership grants you access to our network of premium lounges, a small admission fee is required at some locations. This fee contributes to maintaining the high quality of services and amenities you enjoy, such as premium food, beverages, and exclusive lounge features. It's a small price for the comfort and luxury that await you inside.


Q: What other benefits come with the Premium Airport Lounge Membership? 

A: Beyond the tranquility of our lounges, your membership includes additional perks to enhance your travel experience. Enjoy discounts at select airport restaurants for when you're short on time or the lounge is at capacity. We also offer discounts on spa services and airport transportation, ensuring that every aspect of your journey is as smooth and enjoyable as possible.

Q: What's the difference between NEXUS and Global Entry Membership?

A: NEXUS and Global Entry are trusted traveler programs designed to expedite the border crossing and customs clearance process, but they cater to different audiences. NEXUS is a joint initiative between Canada and the United States, primarily designed for Canadians and Americans who frequently travel between the two countries. It offers expedited processing at designated air, land, and marine ports of entry. Global Entry, on the other hand, is tailored for U.S. citizens, lawful permanent residents, and citizens of certain other countries, providing them with a faster customs clearance process when entering the United States from abroad. Both programs significantly reduce wait times and streamline the travel process, but eligibility and specific benefits vary.

Q: What are the benefits of NEXUS/Global Entry Membership? 

A: Members of NEXUS and Global Entry enjoy a wide range of benefits designed to make international travel smoother and more efficient. These include expedited clearance through customs and immigration, the convenience of not having to remove shoes, belts, or light jackets at airport security (TSA PreCheck included for Global Entry members), and reduced wait times at border crossings. These programs are ideal for frequent travelers seeking to minimize travel-related stress and maximize their time.

Q: How long does it take to obtain NEXUS/Global Entry Membership?

A: The timeline for obtaining NEXUS or Global Entry Membership can vary depending on several factors, including the volume of applications and the need for background checks. Generally, the process involves an initial application review, a comprehensive background check, and an in-person interview at a designated enrollment center. Our team is dedicated to facilitating a smooth application process for you, handling all paperwork and preparation for any necessary interviews or secondary investigations. While times can vary, we strive to expedite your application as efficiently as possible.

Q: Can I get NEXUS/Global Entry with a criminal record or customs/immigration violation?

A: The eligibility criteria for NEXUS and Global Entry are stringent to maintain the integrity and security of the programs. Applicants are required to have a clean legal record, free of convictions, and no history of customs or immigration violations. If you have concerns about your eligibility, our team can provide guidance and support throughout the application process.

Q: Are government fees for NEXUS/Global Entry included in your service?

A: While our service fee includes comprehensive assistance with your NEXUS or Global Entry application, including expert review and submission support, government fees are not included. These fees are required by the respective government agencies to process your application. Our value-added service ensures that your application is complete, accurate, and presents you as an ideal candidate for the program, thereby maximizing your chances of approval.

Q: Is Global Travelers Club legitimate?  

A: Yes, Global Travelers Club is a legitimate and reputable organization based in Toronto, Canada, with ambitions to expand our presence globally. We specialize in enhancing the travel experience for our members through a variety of services, including expedited travel program applications and premium lounge access. While we do not offer in-person appointments, our team is readily available to assist you via email at hello@globaltravelers.club. Our commitment to excellence and customer satisfaction is at the core of everything we do, and we are dedicated to providing you with the best possible travel solutions.