Terms and Conditions of Global Travelers Club

Global Travelers Club, assists individuals in obtaining premium airport lounge membership and NEXUS/Global Entry membership. By purchasing Global Traveler’s Club services, you accept these terms and conditions, as detailed here and on our website:

Authorization

You authorize Global Traveler’s Club to represent you in obtaining your membership from Canadian Customs, Border Protection Agency (CBSA), U.S. Customs and Border Protection (CBP), and other relevant agencies.

Eligibility & Information

Your eligibility for services is based on the information you provide. Any discrepancies may delay your membership process, and Global Travelers Club is not responsible for delays caused by incorrect, false, or misleading information. In such cases, no refunds are provided, and services will resume once you meet eligibility requirements.

Refund & Cancellation Policy

At Global Travelers Club, we are committed to providing exceptional customer service and ensuring a satisfactory experience for all our clients. Our refund policy is designed to be fair and considerate of both our clients' needs and the work put in by our agents. 

Circumstantial Refunds

The percentage of the refund, if applicable, is circumstantial and depends on the extent of work our agents have completed on your NEXUS application. This includes considerations such as whether the application has already been submitted to the governing authorities. 

Case-by-Case Evaluation

We understand that each client's situation is unique. Therefore, all refund requests will be handled on a case-by-case basis. Our team will carefully review the circumstances surrounding each request to determine the most appropriate solution.

Money-Back Guarantee for Declined Applications

We offer a money-back guarantee for all NEXUS applicants whose applications are declined by the governing authorities. This guarantee is a testament to our confidence in the quality and effectiveness of our services.

Non-Refundable Cases

Please note that refunds will not be issued in cases where an application is declined due to the applicant's failure to disclose any criminal records or offenses related to immigration or customs border services. Full transparency is required for the successful processing of NEXUS applications.

Requesting a Refund

To request a refund, please contact our customer care team customercare@globaltravelersclub.com with your application details and the reason for the request. Our team will then initiate the review process and communicate with you regarding the next steps. We strive to find the best possible solution for each of our clients and are dedicated to handling your concerns with the utmost care and consideration.

Premium Lounge Membership Refund Policy

At Global Travelers Club, we take pride in offering our clients an exceptional airport experience with our Premium Lounge Membership. We understand the importance of a comfortable and enjoyable lounge visit before your flight.

Addressing Unpleasant Experiences

If you encounter an unpleasant experience at any of our partner lounges, we urge you to contact us directly. Your feedback is crucial in helping us improve and ensure that your airport visits meet our high standards of quality and comfort.

Refund Policy for Lounge Experiences

In the event of a substantiated unsatisfactory experience at one of our lounges, we will review the circumstances on a case-by-case basis. Our goal is to understand what occurred and how we can rectify the situation. Depending on the nature of the complaint and the findings of our review, we may offer compensation, which could include a partial or full refund of your Premium Lounge Membership fee.

Commitment to Excellent Service

Our commitment is to ensure that you have a great flying experience even before you're in the air. We strive to provide lounges that offer tranquility, comfort, and excellent service. If your experience falls short of these expectations, we want to know so we can make things right.

Contacting Us for Lounge Feedback

To report an issue with a lounge visit or to inquire about a refund, please contact our customer service team with the details of your visit. We will promptly investigate the matter and work with you to find a satisfactory resolution.

NEXUS and Global Entry Submission Fee

A fee is required for the submission of each NEXUS $50 USD and Global Entry $100 USD application. This fee covers the administrative and processing costs associated with the submission of your application to the respective programs.

Payment of Submission Fee

This fee is payable at the time of your application submission and is in addition to any other fees associated with the NEXUS and Global Entry programs. Please ensure that this fee is factored into your budget when applying for these programs through Global Travelers Club.

Non-Refundable Fee

Please note that the NEXUS submission fee of $50 USD and Global Entry submission fee of $100 USD is non-refundable. This policy is in place to cover the operational costs incurred during the application process.

As part of our commitment to providing comprehensive assistance with your travel membership applications, Global Travelers Club handles the submission process for NEXUS and Global Entry programs. Please be aware of the following submission fees:

Errors or Omissions

Global Travelers Club will endeavor to ensure accuracy in all submissions. In case of staff errors, Global Travelers Club will rectify the issue and re-submit necessary documents. No refunds are provided for such errors.

Timely Completion Documents

You are responsible for completing and returning your initial forms as per the “NEXUS Application” instructions.  Global Traveler’s Club is not obligated to send repetitive reminders.

Indemnification

You agree to defend and indemnify Global Traveler’s Club against any claims related to your breach of these terms, your use of our services, or your reliance on any service content

Claims & Disputes

Disputes arising from these terms will be settled through confidential binding arbitration in accordance with the Arbitration Act, 1991 (Ontario). The unsuccessful party will bear arbitration costs.

Criminal Activity

Criminal activity affects membership eligibility. Arrests, convictions, or court trials may initiate a new eligibility period, with no fee refunds. However, Global Traveler’s Club may hold and later resume your file upon eligibility.

Misconduct

Misconduct towards Global Traveler’s Club staff will result in immediate file termination without refunds. Legal action may be pursued in such cases.

Questions and Inquiries

For any inquiries regarding your file, please contact our customer service team at support@globaltravelersclub.com